Privacy Policy

Effective Date: 24 March 2026
App Name: MaintIQ

This Privacy Policy explains how MaintIQ ("we", "our", or "us") collects, uses, stores, and protects your information when you use our mobile application.

By using the app, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use the app:

Account Information: activation key, user token, user name, and role or account type.
Location Information: GPS coordinates and location-related data when required for attendance, task validation, or location-based operations.
Camera and Photo Data: photos or selfies captured through the app for attendance verification, work evidence, or identity/liveness checks.
NFC Data: NFC tag identifiers or chip data when scanning or submitting NFC-related tasks.
Device Information: device model, operating system, unique device-related identifiers, app version, and diagnostic data.
Usage Information: activity logs, screen interactions, task actions, timestamps, and operational events inside the app.

2. How We Use Your Information

We use collected information for the following purposes:

To authenticate users and manage access to the app.
To provide attendance, task, location, NFC, and verification features.
To capture and store proof of work, attendance, or operational records.
To improve app performance, security, and reliability.
To troubleshoot technical issues and monitor misuse or unauthorized access.
To comply with internal operational requirements, legal obligations, or audit requests.

3. Location Data

The app may collect precise location data when required for business operations such as attendance, task confirmation, route verification, location registration, or work validation.

Location access is only used for relevant app features and may not function properly if location permission is denied.

4. Camera and Image Data

The app may request camera access to capture images, selfies, or other visual records required for operational purposes. These images may be uploaded to our servers or stored as part of task, attendance, or verification records.

5. NFC Data

If the app uses NFC features, scanned tag IDs or related identifiers may be collected and stored to confirm actions, verify locations, or link task activity to a physical checkpoint or asset.

6. Data Sharing

We do not sell your personal information. We may share information only in the following cases:

With authorized company systems, administrators, or supervisors for operational purposes.
With service providers or hosting providers who help us operate the app and backend systems.
When required by law, legal process, regulation, or government request.
To protect the rights, safety, and security of our users, company, or systems.

7. Data Storage and Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to provide services, maintain business records, meet legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your location and applicable laws, you may have rights to:

Request access to your personal data.
Request correction of inaccurate information.
Request deletion of your data where legally permitted.
Withdraw certain permissions, such as camera or location access, through your device settings.

10. Third-Party Services

The app may rely on third-party libraries, analytics tools, device services, maps, notifications, or hosting platforms. These services may process data as necessary to provide their functionality. Their use is subject to their own privacy terms where applicable.

11. Children’s Privacy

This app is not intended for children, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Email: info@mashrafgroup.com